COVID-19 Precautions In Place
Much of what we do to care for your pet requires a team approach and close contact between team members. This is why we continue to follow stringent precautionary measures, and will do so until case counts and risk of community transmission has been reduced and vaccinations have been more widely distributed.
For the health and safety of our team and their families we continue to practice physical distancing with clients and ask that you wait in your vehicle while we examine your pet. Rest assured, we continue to uphold our stringent protocols when it comes to the care and wellbeing of your pet, aiming to minimize any fear and anxiety your pet may experience in everything we do.
For sensitive appointments, such as euthanasia, we continue to allow two people into our isolation ward along with the use of face masks and hand sanitization.
Please keep in mind the process we have set in place with our curbside appointment service for your pets. When you arrive, please inform our team that your pet is here and provide us with your cell number and vehicle make/model. Your veterinarian or one of our team members will call you to gather your pet’s history and to discuss any concerns you may have. Your pet’s assigned team member will then meet you outside at a distance to bring your pet inside using one of our hospital leashes or in a disinfected kennel. Disinfectant supplies are available at our front door. Once your pet has been examined, your pet’s veterinarian will call you to discuss any findings from your pet’s physical exam, gather further history and/or provide a plan for any treatments recommended. While we examine your pet please remain in your vehicle. After your pet’s appointment one of our team members will return your pet to you at a distance and our front office team will call to take payment over the phone. We continue to accept payment via our portable terminal or with cash if necessary.
IF YOU ARE SICK or being quarantined due to recent travel or potential exposure we kindly ask that you first inform our hospital prior to booking, and that you send your pet with someone who is well. Although pets are not known to transmit COVID-19 directly to people, if your pet has been in contact with you we must take extra precautions for our health and safety (additional PPE and the use of our isolation ward).
We continue to operate from 8:00 am – 5:00 pm Monday to Saturday.
We continue to offer telemedicine appointments for some routine cases, such as certain follow-ups, and for issues that pictures and/or videos can capture the concern and be sent ahead of time for review by one of our veterinarians.
In a continued effort to maintain distancing and limit interactions, we will be continuing with curbside medication and food pickup. Please call or text us upon your arrival so we can bring your purchases to the front area outside.
Please remember that for any special orders a 3 to 4 business day turnaround time should be expected. Food orders and other products can also be purchased and delivered to your home through our online webstore (www.myvetstore.ca/).
For medication refills please provide us with at least 48 hours of notice so that our team can prepare your medication as all requests require review and approval by one of our veterinarians.
We believe all pets should have access to veterinary care, and as such, we continue to welcome new clients and work with our partners at BC Guide Dogs and Paws for Hope Animal Foundation. Please keep in mind that we have limited scheduling availability and we may not be able to accommodate all new client requests on a given day. We are also requiring a deposit from new clients at the time of booking in order to reserve an appointment spot for your pet.
Our puppy socialization classes remain cancelled until further notice.
Thank you for your cooperation and support as we continue to navigate the COVID-19 pandemic. Our primary focus is the health and wellbeing of you, your pets, and of our entire team and their families.