COVID Safety Protocols:
We require the wearing of a properly fitted medical mask while in the building.
Physical distancing measures remain in effect. One person will be allowed in the examination room with their pet and the veterinarian.
If you are ill please remain outside and text us at 778-873-8343 once you have arrived. We will provide you and your pet with curbside service.
What we ask of you:
Please be aware that we are not only a general practice but also field emergencies as well. We make every effort to be on time, but our schedules are often unpredictable, so please leave yourself 1 hour of time for your appointment. If we foresee a delay in seeing your pet, we will keep you updated and present you with your options. As you may already be aware, veterinary services, along with many other service and health industries, are dealing with increased strain on their workforce, with increased demands and scarcity of staff. Treatment of staff by clients is a huge factor in this. Our mission is to provide excellent care to our patients, and provide education and support to you, our clients. We ask that you be patient with us, and maintain a respectful manner while on our premise.
Cancellations and Rescheduling:
As a courtesy, we do not typically charge a cancellation fee. However, we do ask that you please contact us if you are unable to make your scheduled appointment, as we would like to be able to accommodate other sick patients in need of care. We understand that circumstances may arise to cause late arrival, but please be aware that late arrivals may be asked to reschedule for another day, be seen by a different Veterinarian, or to have your pet admitted into the hospital to be fit in at a later time. No shows or cancellations for specialist bookings and first-time clients will be subject to a fee.