Our hospital team continues to take precautionary measures in an effort to safeguard against potential exposure to COVID-19.
We continue to limit social interactions and to enhance social distancing with clients as well as other team members. Given much of what we do requires a team effort, this is a challenge and is in part why we continue to limit clients from entering the building unless otherwise authorized for sensitive cases such as saying goodbye to their pet during a euthanasia. As a part of this effort we continue to work as two separate teams each working three days a week so that if one team is exposed the other can continue to provide care and support to our clients and their pets.
We have adjusted our hours given the current situation and remain open from 8:00 am – 5:00 pm Monday to Saturday. We are open on some Sundays for routine appointments, such as yearly preventive health examinations and vaccinations, as well as for spay, neuter and dental surgeries. These appointments are being pre booked in advance, and are helping us free up time to see urgent and emergency cases during our normal operating times.
We are offering telemedicine appointments for routine cases, such as certain follow-ups, and for issues that pictures and/or videos can capture the concern and be sent ahead of time for review by one of our veterinarians.
Our puppy socialization classes remain cancelled until further notice.
What to expect if you are visiting our hospital during this time: We are taking every precaution to keep social distancing a priority. When you arrive, please call our hospital to inform our team that your pet is here. One of our team members will meet you outside at a distance to bring your pet inside using one of our hospital leashes or in a disinfected kennel. (Disinfectant supplies will be available at our front door). We will take down a brief history and a cell phone number for the veterinarian to reach you to discuss further history and a plan moving forward. While we examine your pet please remain in your vehicle. After your pet’s appointment one of our team members will return your pet to you at a distance and our front office team will call to take payment over the phone (or if unable to do so we will accept debit/credit with our portable terminal that is disinfected before and after every transaction).
IF YOU ARE SICK we ask that you first inform our hospital prior to booking, and that you send your pet for their appointment with someone who is well. Although pets are not known to be affected by COVID-19, if your pet has been in contact with you we must take extra precautions for our health and safety (masks, gowns, gloves, and the use of our isolation ward).
Please keep in mind that for food or medication orders there is typically a 3 – 4 business day turnaround. Food orders can also be purchased and delivered to your home through our online webstore (www.myvetstore.ca/). For prescription refills, please be aware that refill requests require approval from one of our veterinarians and may take 24 to 48 hours to complete.
For further precautionary measures we are taking please check our our Facebook page.
From the Scottsdale Veterinary Hospital team. We thank you all for your patience, understanding, and support during this time. We are all in this together for the safety of our community.