Our hospital team continues to take precautionary measures in an effort to safeguard against potential exposure to COVID-19.
We are continuing to limit social interactions and to using physical distancing with clients as well as our team members. Much of what we do is by team effort, which is why we continue to use stringent precautionary measures until case counts and risk for community exposure is greatly limited. We are continuing to work as two separate teams with PPE and limiting interpersonal exposure to the best of our ability inside and outside of the hospital at this time.
Next Stage of our COVID Precautionary Measures takes effect October 21st
With the second wave of COVID-19 upon us the statistics showing that Surrey in particular has an increasing number of active cases, we have made the decision for the health and safety of our team and their families to reduce our in-person examinations again. At this time will be asking that clients wait in their vehicle as we examine their pets. We have been observing that with owners entering our hospital and with extra precautionary disinfection measures the amount of time between appointments has been limiting our ability to see more patients who require our care. We are also noticing that pets are feeling more anxious when their owners are present in the room without being able to approach their pet due to physical distancing measures.
All questions, history, and plan will be communicated by phone or at a social distance at the front of our hospital during this time, unless pre-approved by one of our veterinarians.
If you have been given pre-approval we may allow one client per appointment if they adhere with the below precautionary measures. In either case, upon your arrival to the hospital we kindly ask that you text or call us so we can check you and your pet in for their appointment.
– One person per pet MAY be permitted in to allow for adequate distancing given the number of appointments we see and the limited space
– We will direct you from outside into one of our examination rooms when we are ready for your pet to be seen
– A properly fitted face mask must be worn at all times
– Hands must be sanitized upon entry and exiting of the building
– Clients must remain on the physical distancing marker located in each exam room. Your pet will be examined by your veterinarian with the help of an assistant
– We will kindly escort you back outside after your appointment or prior to any necessary procedures should your pet require diagnostic testing. This is in order to allow for proper distancing within the examination room as some procedures often require additional team members to assist
– Payment can be collected over the phone after your appointment or you can pay through tap or cash if necessary at the front counter behind the plexiglass screen
For sensitive appointments, such as euthanasia, we will be continuing to allow two people into our isolation ward along with the use of face masks and hand sanitization.
For those who choose to continue with our curbside appointment service for your pets please keep in mind the process we have set in place. When you arrive, please call our hospital to inform our team that your pet is here. One of our team members will meet you outside at a distance to bring your pet inside using one of our hospital leashes or in a disinfected kennel. Disinfectant supplies are available at our front door. We will take down a brief history and a cell phone number for the veterinarian to reach you to discuss further history and a plan moving forward. While we examine your pet please remain in your vehicle. After your pet’s appointment one of our team members will return your pet to you at a distance and our front office team will call to take payment over the phone. We will also except payment via our portable terminal or with cash if necessary.
IF YOU ARE SICK or being quarantined due to recent travel or potential exposure we kindly ask that you first inform our hospital prior to booking, and that you send your pet with someone who is well. Although pets are not known to transmit COVID-19 directly to people, if your pet has been in contact with you we must take extra precautions for our health and safety (masks, gowns, gloves, and the use of our isolation ward).
We continue to operate with adjusted hours of operation and remain open from 8:00 am – 5:00 pm Monday to Saturday. We are open on some Sundays for routine appointments, such as yearly preventive health examinations and vaccinations, as well as for spay, neuter and dental surgeries. These appointments are being pre booked in advance with a deposit taken to secure your spot. This has helped us free up time to see urgent and emergency cases during our normal operating hours.
We continue to offer telemedicine appointments for some routine cases, such as certain follow-ups, and for issues that pictures and/or videos can capture the concern and be sent ahead of time for review by one of our veterinarians.
We believe all pets should have access to veterinary care, and as such, we will continue to welcome new clients and work with our partners at BC Guide Dogs and Paws for Hope. Please keep in mind however that we have limited scheduling availability and we may not be able to accommodate all new client requests each day. We are also requiring a deposit from new clients at the time of booking in order to reserve an appointment spot for your pet.
Our puppy socialization classes remain cancelled until further notice.
In a continued effort to maintain distancing and limit interactions, we will be continuing with curbside medication and food pickup. Please call us upon your arrival so we can bring your purchases to the front area outside.
Please remember that for any orders please expect a 3 to 4 business day turnaround time. Food orders and other products can also be purchased and delivered to your home through our online webstore (www.myvetstore.ca/). For medication refills please provide us with at least 48 hours of notice for our team to prepare your medication as all requests require review and approval by one of our veterinarians.
We thank you for your cooperation and support as we continue to navigate this new reality. Our primary focus is the health and wellbeing of you, your pets, and of our entire team. Thank you from the entire Scottsdale team.