What to expect: As of February 22nd, 2022 we are allowing one client who is fully vaccinated and symptom free into the building for your pet’s examination. We will continue to offer curbside service for those clients who continue to prefer that.
When you arrive: Please text us at 778-873-8343 once you have parked in our parking lot. Include your current cell phone number, name of your pet and make and model of your car so that you can be checked in quickly. Once we have received your text, a receptionist will bring your file to the Veterinarian. If you will be entering the building with your pet, please have your proof of vaccination ready to present to the assistant who will direct you into an examination room.
For curbside: Once your pet’s Veterinarian has spoken to you on the phone, a vet assistant will come to the front parking lot to escort your pet into the building. The initial exam will usually take between 15-20 minutes. Please stay in the parking lot or in your vehicle during this time and keep your phone with you at all times and answer immediately. Your Veterinarian will need to speak with you about findings and any further recommendations. If larger treatments are needed, such as radiographs or sedation, you may be asked if you wish to go home or run an errand while we complete the procedure. In simple cases, such as vaccine appointments, your pet will be returned to you immediately, and your file will be sent to a receptionist for billing. Please let your Veterinarian know if you need a refill on food or medications.
What we ask of you: Please be aware that we are not only a general practice but also field emergencies as well. We make every effort to be on time, but our schedules are often unpredictable, so please leave yourself 1 hour of time for your appointment. If we foresee a delay in seeing your pet, we will keep you updated and present you with your options. As you may already be aware, veterinary services, along with many other service and health industries, are dealing with increased strain on their workforce, with increased demands and scarcity of staff. Treatment of staff by clients is a huge factor in this. Our mission is to provide excellent care to our patients, and provide education and support to you, our clients. We ask that you be patient with us, and maintain a respectful manner while on our premise.
Cancellations and Rescheduling: As a courtesy, we do not typically charge a cancellation fee. However, we do ask that you please contact us if you are unable to make your scheduled appointment, as we would like to be able to accommodate other sick patients in need of care. We understand that circumstances may arise to cause late arrival, but please be aware that late arrivals may be asked to reschedule for another day, be seen by a different Veterinarian, or to have your pet admitted into the hospital to be fit in at a later time. No shows or cancellations for specialist bookings and first-time clients will be subject to a fee.