The Government of British Columbia has made veterinary services an essential service and we will remain open during the COVID-19 crisis to continue to serve you and your pets. That being said, the College of Veterinarians of British Columbia (CVBC) has set out guidelines that we must comply with on what services are deemed essential during this pandemic. All emergency and urgent care will continue, as well as puppy and kitten vaccinations given the need to provide protection to their immature immune systems. As for healthy adult pets we do recommend delaying or postponing routine appointments and vaccine boosters for now. Technician appointments will be limited to patients needing regular care (such as subcutaneous fluid administration and blood work that requires constant monitoring). Our team will determine the urgency of your pet’s appointment and if deemed non-essential you will be added to our callback list for when we return to normal operations. Please be aware that some appointments may require rescheduling or postponing during this time. The CVBC has given permission for some telemedicine cases to be permitted (case dependent) during the COVID-19 pandemic. We will announce our protocols on this in the days ahead.
Our staff has taken measures to cut down on social interaction and to enhance social distancing with clients as well as other team members as much as possible to safeguard against potential exposure to COVID-19. As a part of our preventative measures we have split our team into two separate entities with hopes of keeping the hospital up and running for as long as possible. Our office will continue to be open from 8:00 am to 5:00 pm Monday to Saturday until otherwise indicated. No clients are permitted within the building unless otherwise authorized for sensitive cases such as saying goodbye to their pet during a euthanasia. We thank you all for your patience, understanding, and support. We are all in this together for the safety of our community.
For further precautionary measures we are taking please read the below:
During the COVID-19 situation and for the safety of your families, our team and our community we have made some adjustments to our operations and are continuously monitoring the developing situation.
We have reduced our hours to 8:00 am – 5:00 pm Monday to Saturday.
Our puppy socialization classes have been cancelled until further notice.
What to expect if you are visiting our hospital during this time: We are taking every precaution to keep social distancing a priority. When you arrive, please call our hospital to inform our team that your pet is here. One of our team members will meet you outside at a distance to bring your pet inside using one of our hospital leashes or in a disinfected kennel. (Disinfectant supplies will be available at our front door). We will take down a brief history and a cell phone number for the veterinarian to reach you to discuss further history and plan moving forward. While we examine your pet please remain in your vehicle. After your pet’s appointment one of our team members will return your pet to you at a distance and our front office team will call to take payment over the phone (or if unable to do so we will accept debit/credit with our portable terminal that is disinfected before and after every transaction).
IF YOU ARE SICK: We ask that you first inform our hospital prior to booking, and that you send your pet for their appointment with someone who is well. Although pets are not known to be affected by COVID-19, if your pet has been in contact with you we must take extra precautions for our health and safety (masks, gowns, gloves, and the use of our isolation ward).
Please keep in mind that for food or medication orders there is typically a 3 – 4 business day turnaround. Food orders can also be purchased and delivered to your home through our online webstore (www.myvetstore.ca/).
From the Scottsdale Veterinary Hospital team. We are all in this together for the safety of our community.